All articles

What is your return policy?Updated a month ago

Another one requires a bit longer reply. Hold on. You have the right to return or exchange delivered goods by contacting SWATI’s customer support team or using the contact form on our website within 14 days of receiving the goods.

*The product must be unused, in its original packaging undamaged, and with all the security seals intact. This is due to the utmost importance of hygiene and protecting you as a customer. 

In case of any defect, damages and exchanges have to be notified within 02 days of the delivery date, with the nature of the complaint, along with order details and pictures of the product; to [email protected]


Products purchased directly from our website must be returned to us for a refund in a form of a store credit, to be made ( All packages that are not redeemed, we reserve the right to charge you as a customer 129 INR, plus an additional 20 INR per product, which will be applied. )

Products bought in a retail store shall not be returned to SWATI.

Returned products shall be sent by recommended letter or by the trackable package to ensure it arrives safely and unharmed. See our website for further instructions and where to send the products.

*Kindly note that you are responsible for any shipping expenses when returning the package to us. SWATI does not take responsibility for any items lost during the return shipping. In cases where the order has been dispatched, the customer is required to receive the order. Important to note that the cancellation is not valid until the customer has confirmed with SWATI by either e-mail or telephone. If a product has been discontinued, SWATI has the right to cancel the purchase and refund the amount paid by the customer. SWATI will notify the customer of a replacement or equivalent product if available.

Products which is used or damaged will not be accepted for return. International return shipments must ensure to send the products in the original packing. In case original packing is not available, kindly ensure to send the product in appropriate packing material and bubble wrap to avoid in-transit damages.
You will be receiving an email from our end once your return shipment has been received at the warehouse within 7 days while the return is been processed.

***Any communication related to return/exchanges has to be channeled through [email protected]

Return Address for purchases

If you wish to return the products purchased from SWATI.com please see the below warehouse addresses. It's also mandatory to download and attach the customer return form along with the shipment.

GLOBAL SWATI.COM WAREHOUSE

INDIA ONLY WAREHOUSE

You can download the return from either your order status page or from the shipping confirmation email

POSTPAC AB C/O SWATI COSMETICS

SWATI COSMETICS INDIA PVT LTD

Elleholmsvägen 1, 274 36,
Skurup, Sweden

c/o Delhivery Delhi Gateway Automated Sort Centre; Khasra No 14/24/212, 16/3/2, 4/2,5/2/1, 6/2,7
Modi warehouse, Darbari Pur Road,
Opposite HDFC Bank, Hasanpur
Gurgaon, Haryana - 122001




Was this article helpful?
Yes
No